1.Return Policy

1. • Condition for return goods
   • Returned goods will only be accepted if the product is unused, unworn, unwashed and without any flaws.
   • Brilliant Shop reserves the right to discard any product that is in an inadequate condition.
   • In terms of fashion product only, the customer may try to check if it fits and that can be considered as unworn.
   • The customer must not remove the original tags, manual, warrantee cards and other accessories if the customer is willing to return the goods.
   • The returned goods has to be handed over in the original, unmarked, unhampered/undamaged manufacturer packaging/box.
   • Delivered goods is damaged (physically destroyed or broken) or defective (on working on arrival).
   • Delivered goods is incorrect (presentation different on website) or incomplete (missing of items/parts).
   • The customer at any circumstance shall not have the opportunity to return any products to the Brilliant Shop once the products are delivered and sold to the customer except Dead on Arrival (DOA) & Dead at Purchase (DAP).

     

   2. Refund Policy

    

   • Condition for refund

    

   • Refund from returned goods can be issued when the goods is not up to the standard set initially from Brilliant Shop.
   • Refund will be considered valid if the customer is not satisfied with the goods and demands for refund within the given time frame of “7” days after the goods has been delivered to the customer.
   • For a single item, the good has to be dropped off at Brilliant Shop within “3” working days from the initial delivery and needs “7” working days to process initial quality check of the good and further in refund of money.
   • For bulk items, the goods has to be dropped off at Brilliant Shop within “3” working days from the initial delivery and needs “12” working days to process initial quality check of the goods and further in refund of money.
   • The refund amount will be paid back as a credit amount in the Brilliant Shop account of the customer or issued as a cheque in that case, the customer has to provide necessary information such as: bank account number, bank name and so on.
   • Refund can be issued if Brilliant Shop fails to meet the date of delivery.
   • A customer is allowed to issue for refund before the confirmation of delivery of goods from the vendor’s end. If fails to do so, then the goods will be considered as a sold item and only be served as warrantee product as per the manual documents.

    

   3. Replacement

    

   • Condition for replacement

    

   • Goods returned for replacement is valid within the initial terms and condition of the goods provided by the brand itself.
   • Goods at fault or damaged at the time of delivery can be issued for replacement or refund as per customer demand.

    

   4. Payment Policy

    

   • Condition for payment of goods

    

   • For any transaction, the customer has to create an account at Brilliant Shop with valid information and bank account. If the information is false then Brilliant Shop has the right to take necessary legal measures against that customer.
   • Goods bought from Brilliant Shop can be paid with bKash, iPay, DBBL Rocket, Citytouch, VISA, MasterCard, AMEX and also through the balance in the app of Brilliant Connect.
   • The customer can pay for the goods in cash. In that case, cash on delivery will be acceptable.
   • Goods that are billed over TK 20,000 are bounded to have advance payment initially from the customer during check out from the shopping cart.
   • Payment for goods to be paid at full or partial according to the customer’s preference during check out from the shopping car