Refund Policy

Non-Returnable Items

Please note that selected items sold on Antshop are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category	Non-Returnable Items
Fashion	Custom made items, women's intimate apparel and men's innerwear cannot be returned
TVs, Audio, Appliances & Cameras	Movies and Music cannot be returned
Computing & Gaming	All software products that are labeled as non-returnable on their product detail pages
Home & Living	Custom made items cannot be returned
Baby, Toys & Kids	Custom made items, innerwear & device-related issues after usage or expiration of return policy period cannot be returned
Digital Goods	Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable and non-refundable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

Return & Refund Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Antshop app or website. Return request must be raised within “3” working days from the initial delivery and needs “7 - 10” working days to process initial quality check of the good and further in refund of money.
2. For electronic appliances & mobile phone-related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
4. The refund amount will be paid back as a credit amount in the customer CARD, Account, MFS from ANTS Shop account or can issued a cheque to customer. In that case, the customer has to provide necessary information such as: bank account number, bank name and so on.
5. If the Customer meets all the rules, the refund will be within 21 working days.
6. A customer is allowed to issue for refund before the confirmation of delivery of goods from the vendor’s end. If fails to do so, then the goods will be considered as a sold item and only be served as a warrantee product as per the manual documents.
7. If a customer fails to take delivery for any or both options of home delivery or store pickup within 30 days of the order being shipped for a customer the order will be canceled by the seller without providing any return or refund for that order and after 30 days no claim regarding the order will be entertained by AntShop or by the seller.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories)
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories

3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Antshop packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging/box.

1.NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

2.Note:If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

 

Return & Refund Policy per Category

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones and Tablets

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Antshop if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once a SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Fashion

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Beauty & Health

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Appliances

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Antshop will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Home & Living

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Sports & Travel

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund (excluding non-Antshop items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Baby, Toys & Kids

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-Antshop items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Antshop's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Digital Goods

Non-returnable